The questions behind it
“Can we use this data for the campaign?”
“Is this vendor approved? Which template should we use?”
“Does GDPR apply here — do we need a DPIA?”
“I've lost my laptop — what do I do?”
The situation
The moment
Asking questions is a good thing. Wasting time is not. Right now the same risk questions are being asked across your organisation — in chat threads, over email, in corridor conversations. Most aren't documented. Some aren't answered consistently. A few fall through entirely.
The friction
What usually goes wrong
- Employees don't know who to ask, or whether they've asked before — so they guess, or don't bother.
- Experts get interrupted for questions that didn't need their judgement, pulling focus from real work.
- The business carries unnecessary risk, friction, and underused institutional knowledge.
How Catalsy helps
Connect your knowledge — policies and templates in SharePoint or Google Drive — and deploy where people already work, in Slack or Teams. Routine questions get answered instantly, grounded in your verified policies. Complex or high-stakes ones get routed to the right expert with a drafted response ready to approve or edit. Every interaction makes the next one better.
Slack · #ask-compliance
James · Sales
RFP question — how do we encrypt customer data?
Catalsy
Checking your verified policies… one moment, James.
Catalsy → Anna (DPO)
Proposed answer: “AES-256 for all customer data.” Confirm?
Anna · DPO
Yes — and next time you can answer this one without me.
✓ Answer sent to James · Playbook updated
What each team gets
For employees — the right answer, right now
One place to ask, 24/7, in seconds — grounded in your latest verified policies. No knowing the right person or catching them at the right moment.
For experts — your expertise, amplified
Policies become your first responder. Only judgement calls reach you, served with a draft to approve or edit. Everything documented either way.
For the business — control you can see
One funnel for every question, answer and piece of reasoning — consistent, auditable, improving over time. Easier to ask means more risk caught early.
FAQ
Where do employees ask?
Right where they already work — Slack or Microsoft Teams. No new tool, no learning curve.
Where do the answers come from?
Your own verified policies and institutional knowledge, connected from SharePoint or Google Drive — never generic guesses.
What happens with hard questions?
They're routed by topic and risk level to the right expert, with a drafted response and full context ready for approval or edit.
